Terms of Service
Terms and conditions governing your use of our products and services.
Acceptance of Terms
By accessing and using the OpticWorks website, purchasing our products, or using our services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
These Terms constitute a legally binding agreement between you and OpticWorks LLC ("OpticWorks," "we," "our," or "us"). If you do not agree to these Terms, do not use our website or services.
Important: We may update these Terms from time to time. Your continued use after changes constitutes acceptance of the new Terms.
Products and Orders
Product Information
- We strive to provide accurate product descriptions, specifications, and pricing
- Product images are for illustration purposes and may not reflect exact appearance
- VLT (Visible Light Transmission) percentages may have ±3% manufacturing tolerance
- We reserve the right to correct errors and update product information without notice
Ordering Process
- Orders are subject to acceptance and product availability
- We may cancel or refuse orders at our discretion
- Payment is required at time of order placement
- Order confirmation emails constitute acceptance of your order
Pricing and Payment
- All prices are in USD and exclude applicable taxes and shipping
- Prices are subject to change without notice until order confirmation
- Payment processing is handled by secure third-party providers
- Additional fees may apply for expedited shipping or special requests
Installation and DIY TermsImportant
Installation Responsibility and Liability
YOU ASSUME ALL RISK AND RESPONSIBILITY FOR DIY INSTALLATION.OpticWorks provides materials and guidance only.
- Installation is performed entirely at your own risk
- We are not responsible for damage to vehicles, property, or injury
- Professional installation is recommended for valuable or complex vehicles
- Vehicle modifications may void manufacturer warranties
Installation Guidelines
- Follow all provided instructions and safety guidelines
- Ensure compliance with local tinting laws before installation
- Installation should be performed in appropriate conditions (temperature, humidity, cleanliness)
- Take your time - rushing increases risk of errors and damage
Legal Compliance
You are responsible for ensuring compliance with all local, state, and federal tinting laws.OpticWorks provides general information only and is not responsible for legal violations or citations.
Warranties and Returns
Product Warranties
Material Defects
- • Manufacturing defects in film material
- • Adhesive failure under normal conditions
- • Color or optical distortion defects
- • Warranty period varies by product
NOT Covered
- • Installation errors or damage
- • Normal wear and tear
- • Damage from cleaning or chemicals
- • Improper removal attempts
Return Policy
- 30-Day Return Window: Unopened products may be returned within 30 days
- Restocking Fee: 15% restocking fee applies to opened or custom-cut products
- Return Shipping: Customer responsible for return shipping costs
- Refund Processing: Refunds processed within 5-7 business days after receipt
Oops Protection Program
Our Oops Protection program provides replacement films for installation mistakes at reduced cost. See our Oops Protection Policy for full details.
Limitations of Liability
DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY PROVIDED IN OUR PRODUCT WARRANTIES, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
LIMITATION OF LIABILITY
IN NO EVENT SHALL OPTICWORKS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Vehicle damage or depreciation
- Lost profits or business opportunities
- Personal injury or property damage
- Legal fees or citation costs
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
User Responsibilities
Prohibited Uses
- Using our products for illegal purposes or in violation of local laws
- Reselling products without authorization
- Reverse engineering or copying our proprietary methods
- Providing false information during purchases
Account Security
- Maintain confidentiality of your account credentials
- Notify us immediately of unauthorized access
- You are responsible for all activities under your account
- Provide accurate and current information
Governing Law and Disputes
Jurisdiction
These Terms are governed by the laws of [State], without regard to conflict of law principles. Any disputes shall be resolved in the courts of [County], [State].
Dispute Resolution
- We encourage resolving disputes through direct communication first
- Small claims court may be appropriate for minor disputes
- Arbitration may be required for certain types of claims
- Class action waivers may apply
Questions About These Terms?
If you have questions about these Terms of Service or need clarification on any provisions, please contact our legal team.
Email: legal@opticworks.com
Mail: OpticWorks LLC, Legal Department, [Address]