Privacy Policy
How we collect, use, and protect your personal information.
Overview
OpticWorks LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.
This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.
Information We Collect
Personal Information You Provide
- Contact Information: Name, email address, mailing address
- Account Information: Username, password, profile information
- Payment Information: Credit card details, billing address (processed securely by our payment processors)
- Order Information: Purchase history, product preferences, vehicle information
- Communication Data: Messages sent through contact forms, support tickets, reviews
Information Automatically Collected
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clicks, search terms, referral sources
- Location Data: General geographic location (city/state level) based on IP address
- Cookies and Tracking: Session data, preferences, analytics information
How We Use Your Information
Service Delivery & Operations
- Process orders and payments
- Ship products and provide order updates
- Provide customer support and respond to inquiries
- Maintain and improve our website and services
Marketing & Communications
- Send promotional emails and product updates (with your consent)
- Display personalized advertisements and content
- Conduct surveys and collect feedback
- Analyze usage patterns to improve our offerings
Legal & Security
- Comply with legal obligations and industry standards
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and policies
- Resolve disputes and investigate complaints
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
Payment processors, shipping companies, email services, analytics providers, and other vendors who help us operate our business (under strict confidentiality agreements).
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights, property, or safety of our users.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity (with prior notice).
Data Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure data storage and backup systems
- • Regular security audits and updates
- • Access controls and authentication
Operational Safeguards
- • Employee training and confidentiality agreements
- • Limited access on need-to-know basis
- • Incident response and breach notification procedures
- • Regular security assessments
Important: While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security of your information transmitted to our site.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
- • Request a copy of your personal data
- • Receive data in a structured, portable format
- • Understand how your data is processed
Correction & Deletion
- • Correct inaccurate or incomplete data
- • Request deletion of your personal data
- • Withdraw consent for data processing
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Submit Privacy RequestCookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze site usage.
Types of Cookies We Use
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to refuse or delete cookies.
Questions About Your Privacy?
If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us.
Email: privacy@opticworks.com
Mail: OpticWorks LLC, Privacy Department, [Address]